Digital Customer Services

Assure your business success with digital offers and services

​​​​​​​If you want to be successful on the market in the long term, you have to offer your customers precisely tailored services along the entire customer journey, which are provided digitally in the individually tailored portal. This central, digital platform, which supports all processes of your business relationship and is designed as a one-stop store, enables your customers and prospects to contact your company and to stay in contact with it.

Make all the services and information that your customers need on a daily basis available efficiently and securely on your open and expandable platform. They can view their contracts, orders and invoices, find information materials and current offers, place orders and fix or change appointments with their contact person - all from any location and at any time.

Your digital experience platform is scalable and directly connected to your IT systems, thus enabling the efficient digital design and handling of your services and processes. This is how you and your customers benefit!

Offer your customers personalized services with real added value and secure your long-term business success with a Liferay-based Digital Customer Services Platform made by DCCS.

Focus on the needs of your customers

Digital services along the entire customer journey
assure long-term business relationships and
support your employees in their daily work


Targeting content is one of the most important success factors in digital marketing. With geo-targeting functions, multilingual content delivery, out-of-the-box content personalization and simple content management, Liferay enables greater efficiency and effectiveness in marketing. Because the concept is simple, content can also be entered directly into the system by specialist departments and published by those responsible via approval workflows. The automated integration of content from other IT systems is also possible at any time. The template concept guarantees uniformity in the presentation of the individual content elements.​​​​​​​


Getting to market quickly with new services contributes more than ever to good customer relationships, sales and business success. The open design and high degree of scalability of the Liferay platform ensure that your new offers and services are quickly positioned on the market. Supported by provided, personalized marketing content, leads are generated and further developed with targeted offers. Systems for orders and offers integrated into your one-stop store enable digital processing directly in the portal, while the integrated analysis options give you an up-to-date overview of user and customer-specific key figures at all times.

Customer services

A stable, future-proof and scalable portal is the basis of digital customer self-service in your one-stop store and thus essential for long-term, digitally supported customer relationships.
Customers who are logged into the system as users can see all the information they need about their contracts, service agreements, orders, inquiries, and supplementary offers in their personal area in the one-stop store, and can also submit orders directly on the platform, among other things.The scalable Liferay platform enables the simple and rapid connection of additional systems and applications, and thus represents the ideal platform for the uniform provision of digital customer services.


Selected joint successes with customers

Your best care

From the initial idea to ongoing support, the experienced IT experts at DCCS will guide you through the implementation of your customer services platform.

  • Results-oriented consulting
    Effective consulting with a user- and process-oriented consulting approach and communication on a professional level
  • Professional UX/UI design
    Design of user experience and user interface by highly skilled, customer-oriented experts
  • Agile implementation
    Product owners with strong communication skills understand the technical requirements and develop ideas further together with the implementation team
  • Extensive support
    Holistic, personal support for your team and your users

Digital Customer Services by DCCS & Liferay

Efficiently implemented, sustainable and integrative solution

​​​​​​​Your Digital Customer Services Platform by DCCS & Liferay enables

  • Provide your customers with an end-to-end digital, personalized experience - from the first request for information to an overview of orders, contracts and services, specific offers, and requests for assistance from Customer Service or Support
  • Create new or additional business opportunities, improve customer loyalty, and increase efficiency by delivering customized digital services on your intuitive, open, and scalable platform.
Kontakt Andreas Wind

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Andreas Wind, DCCS