Digital Customer Services
Assure your business success with digital offers and services
If you want to be successful on the market in the long term, you have to offer your customers precisely tailored services along the entire customer journey, which are provided digitally in the individually tailored portal. This central, digital platform, which supports all processes of your business relationship and is designed as a one-stop store, enables your customers and prospects to contact your company and to stay in contact with it.
Make all the services and information that your customers need on a daily basis available efficiently and securely on your open and expandable platform. They can view their contracts, orders and invoices, find information materials and current offers, place orders and fix or change appointments with their contact person - all from any location and at any time.
Your digital experience platform is scalable and directly connected to your IT systems, thus enabling the efficient digital design and handling of your services and processes. This is how you and your customers benefit!
Offer your customers personalized services with real added value and secure your long-term business success with a Liferay-based Digital Customer Services Platform made by DCCS.
Make all the services and information that your customers need on a daily basis available efficiently and securely on your open and expandable platform. They can view their contracts, orders and invoices, find information materials and current offers, place orders and fix or change appointments with their contact person - all from any location and at any time.
Your digital experience platform is scalable and directly connected to your IT systems, thus enabling the efficient digital design and handling of your services and processes. This is how you and your customers benefit!
Offer your customers personalized services with real added value and secure your long-term business success with a Liferay-based Digital Customer Services Platform made by DCCS.
Focus on the needs of your customers
Digital services along the entire customer journey
assure long-term business relationships and
support your employees in their daily work
assure long-term business relationships and
support your employees in their daily work
References
Selected joint successes with customers
Your best care
From the initial idea to ongoing support, the experienced IT experts at DCCS will guide you through the implementation of your customer services platform.
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Results-oriented consultingEffective consulting with a user- and process-oriented consulting approach and communication on a professional level
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Professional UX/UI designDesign of user experience and user interface by highly skilled, customer-oriented experts
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Agile implementationProduct owners with strong communication skills understand the technical requirements and develop ideas further together with the implementation team
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Extensive supportHolistic, personal support for your team and your users
Digital Customer Services by DCCS & Liferay
Efficiently implemented, sustainable and integrative solution
Your Digital Customer Services Platform by DCCS & Liferay enables
- Provide your customers with an end-to-end digital, personalized experience - from the first request for information to an overview of orders, contracts and services, specific offers, and requests for assistance from Customer Service or Support
- Create new or additional business opportunities, improve customer loyalty, and increase efficiency by delivering customized digital services on your intuitive, open, and scalable platform.
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